2. Speaking for Global Business and Tourism. Structure and Clarity in Speaking
In global business and tourism, clear and well-organized speaking can be the difference between success and misunderstanding. Whether giving a client briefing, introducing a tour, or pitching a proposal, speakers must deliver their message logically and accessibly. This unit helps you develop effective structuring techniques that make your speech easy to follow, especially for international or multilingual audiences.
You will learn to use signposting, logical sequencing, and concise language to guide your listeners from introduction to conclusion. They will explore common organizational frameworks and practice building presentations with a clear beginning, middle, and end. Special attention is paid to cultural clarity, avoiding over-complication, and helping the listener stay oriented—skills essential in professional tourism and business communication.
Common Structure for Spoken Tasks
Common Structures for Spoken Tasks
What it is:
This is the most basic and versatile structure. It’s suitable for almost any speaking situation, including short presentations, sales pitches, product overviews, or welcome speeches.
How it works:
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Introduction – Greet the audience, introduce yourself, and clearly state the topic or purpose. Add a hook to grab attention.
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Body – Present 2–4 main points, using signposting to move between them.
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Conclusion – Summarize key ideas, restate your main message, and end with a strong final line or call to action.
Example (Tourism context):
A hotel manager giving a welcome briefing to a group of new guests.
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Intro: “Good afternoon, everyone. I’m Maria, your guest experience manager. Let me give you a quick overview of how to make the most of your stay here.”
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Body: “First, I’ll explain the main facilities… Next, I’ll tell you about tours and activities… Finally, some safety tips and our contact information.”
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Conclusion: “To sum up, our team is here to help. Don’t hesitate to ask—we want your stay to be unforgettable.”
What it is:
A persuasive structure ideal for business contexts like product pitches, innovation proposals, or service improvements. You start by presenting a challenge, then offer a well-reasoned solution.
How it works:
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Problem – Describe the issue clearly and with context or examples.
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Solution – Introduce your idea, product, or strategy to solve the problem.
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Benefits – Explain how your solution helps and why it’s the best choice.
Example (Business context):
Pitching a new booking system to a hotel chain.
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Problem: “Many of our guests report long check-in times, especially during high season.”
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Solution: “We propose adopting a mobile check-in system to speed up arrivals and reduce front desk pressure.”
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Benefits: “This will save time, reduce staff workload, and improve the guest experience.”
What it is:
Used when presenting a sequence of events or steps in a process—ideal for describing itineraries, schedules, timelines, or project developments.
How it works:
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Start with the beginning of the timeline
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Move forward step by step (morning to evening, day 1 to day 5, etc.)
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End with what happens last or what’s next
Example (Tourism context):
Explaining a 3-day cultural tour itinerary.
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“On the first day, we’ll explore the Old Town and visit the local market…
On day two, we’ll travel to the mountains for a guided hike…
Finally, on the third day, you’ll have a relaxing afternoon at the beach.”
What it is:
A flexible and conversational structure based on anticipating the audience’s questions. It’s especially effective for customer service talks, product/service introductions, and interactive briefings.
How it works:
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Frame your presentation around questions like:
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“What is it?”
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“How does it work?”
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“Why should I choose this?”
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“How can I book/contact/use it?”
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Example (Tourism or Business context):
Presenting a new travel app.
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“What is EasyTrip? It’s a mobile app that lets travelers customize their itinerary in real time.
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How does it work? You download the app, select your preferences, and it updates your plan based on live data.
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Why use it? It saves time, improves flexibility, and ensures you don’t miss must-see spots.”
Signposting Language
Signposting refers to the words and phrases that guide your audience through your presentation. These linguistic “signs” help listeners understand where you are in your speech, what’s coming next, and how ideas are connected. In global business and tourism, where your audience may include people from different cultures and language backgrounds, signposting plays a vital role in maintaining clarity and flow.
Think of signposting like a GPS for your talk—it helps your listeners stay on track and ensures your message is received clearly and confidently.
Types of Signposting
Greet and start
“Good morning, everyone.” / “Thank you for being here.”
State your topic
“Today I’d like to talk about…” / “My presentation will focus on…”
Preview structure
“I’ll divide my talk into three parts…” / “First, I’ll give some background, then I’ll present the findings, and finally I’ll discuss implications.”
Clarity Techniques
In global business and tourism, clarity isn’t just a nice-to-have—it’s essential. Whether you’re explaining a travel itinerary to international guests or delivering a product pitch in a business setting, your audience may come from different linguistic, cultural, or professional backgrounds. Using clear and accessible language ensures your message is understood accurately and respectfully.
Clarity is not about "simplifying" your ideas, but about delivering them in a way that is structured, accessible, and listener-friendly.
Key Techniques for Clear Speaking
Why: Long, complex sentences can overwhelm listeners, especially in spoken language where there’s no time to re-read.
Example:
❌ “In regard to the multiple packages our agency provides, clients are advised to consider which ones better align with their current lifestyle preferences and financial capacity.”
✅ “We offer several packages. Choose the one that fits your lifestyle and budget best.”
Tip: Break big ideas into smaller pieces. Speak in units of meaning, pausing between them.
Why: Technical terms, acronyms, or business slang can confuse audiences who aren’t familiar with them.
Example (Engineering + Tourism):
❌ *“The hotel’s Wi-Fi operates via dual-band MU-MIMO routers.”
✅ “The hotel provides high-speed Wi-Fi that works well for multiple devices.”
Tip: If you must use a technical term, explain it in simple language immediately after.
Why: Repeating ideas in a different way reinforces understanding—especially helpful for multilingual audiences.
Useful phrases:
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“Let me say that another way…”
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“To put it differently…”
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“In simpler terms…”
Example:
“This solution is cost-effective. In other words, it saves money without reducing quality.”
Why: Examples anchor abstract ideas in real-world scenarios. This is especially effective in tourism (descriptions, cultural references) and business (case studies, client stories).
Example:
“Many tourists are looking for authentic experiences—for example, cooking with a local family rather than eating in a hotel.”
Tip: Use concrete nouns and vivid verbs to make descriptions come alive.
Out of order! Reorder the sentences to create a clear, logical presentation.
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Singpost Builder. Fill in the gaps
Answer every question
Answer every question
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Write a 2-minute mini tour intro
Good morning everyone, and welcome to our walking tour of the historic Riverside Market District.
To begin, let me give you a quick overview. This area was once a bustling trade hub in the early 20th century and has now become a vibrant mix of history, food, and local culture.
First, we’ll walk through the central plaza where you can see original brick buildings from the 1920s. Many of them are now home to artisan cafés and boutiques.
Next, we’ll visit the famous Spice Alley, known for its colorful murals and street food. Be sure to try the tamarind juice—locals swear by it!
After that, we’ll stop by the Riverside Arts Centre, which features exhibitions by young Costa Rican artists. You’ll have 10 minutes to look around or grab a quick coffee.
Finally, we’ll finish our tour by the old shipping dock, now a popular photo spot with great views of the river and the city skyline.
To wrap up, I hope this short tour gives you a taste of the area’s unique history and culture. Thank you for joining me—and please feel free to ask questions or get recommendations!
TED TALK: The currency of the new economy is trust
Rachel Botsman: